Shipping Information For Victoria's Mall

NEW
FREE SHIPPING*
ON ORDERS OVER $50.00

$6.95 FLAT RATE FOR ORDERS UNDER $50.00

Orders can be placed on line or by phone 864-855-5249

SHIPPING AND INSURANCE INFORMATION FOR VICTORIA'S MALL

Below you will find a brief explanation of the shipping choices to help you select the right carrier for your purchase. If you would like to calculate the cost of shipping for your order, please refer to the FAQ page for information. All items are shipped from our facilities in South Carolina. You can calculate the approximate time to your destination according to your distance from South Carolina. Orders that are received before 4:00 PM EST, will be processed that day, and shipped the following day. Orders received after 4:00PM EST, will be processed the following day, and shipped the day after processing. All orders that are scheduled to ship on Sunday will be shipped Monday. All shipping times below are based on the shipping date, not the order received date.

Free Shipping - All orders totaling $50.00 or more are eligible for free shipping with the following provisions: 1) Victoria's Mall reserves the right to determine the method of shipping; 2) Only orders shipping to a single address with a single shipment are eligible for Free Shipping; 3) Free shipping is only available to the 48 contiguous United States; 4) PO Boxes, APO and FPO address are not eligible for Free Shipping; 5) Address in Alaska, Hawaii Puerto Rico , US Virgin Islands or other US Possessions are not eligible for Free shipping. 6) International addresses are not eligible for Free Shipping.

Flat Rate Shipping - All orders totaling less than $50.00 are eligible for Flat Rate shipping with the following provisions: 1) Victoria's Mall reserves the right to determine the method of shipping; 2) Flat Rate shipping is only available to the 48 contiguous United States; 3) Flat Rate shipping is only available to the 48 contiguous United States; 4) PO Boxes, APO and FPO address are not eligible for Flat Rate Shipping; 5) Address in Alaska, Hawaii Puerto Rico , US Virgin Islands or other US Possessions are not eligible for Flat Rate shipping. 6) International addresses are not eligible for Flat Rate Shipping.

UPS Ground - The average rate of ground service shipping for UPS is 5 days. If you are having your purchase shipped to the west coast, Alaska or Hawaii, it will take approximately 8 days. Please note that UPS does not consider the day of pick up as a day of shipping. This is an excellent method of shipping if you are having a large quantity of items shipped, the value of the contents is higher than $150.00 or if the weight of the box is more than 6 pounds. This option is not available for books or printed material.

2nd Day Air - This option is moderately costly, but is guaranteed to arrive on time, with only a few exception. There are some areas within the US where guaranteed next day delivery is not available. Please note that UPS does not consider the day of pick up as a day of shipping. To make sure your package will arrive when you expect, please give us a call at 864-855-5249 to insure you are not shipping to one of the non guaranteed areas through the US. This option is not available for books or printed material.

3rd Day - This option is considered speed on a budget. You package will arrive quicker than the normal ground shipping, but does cost a little more, however it is guaranteed. Please note that UPS does not consider the day of pick up as a day of shipping. To make sure your package will arrive when you expect, please give us a call at 864-855-5249 to insure you are not shipping to one of the non guaranteed areas through the US. This option is not available for books or printed material.

Next Day Air - This option is rather costly, but is guaranteed to arrive on time, with only a few exception. Most orders shipped will be received the next day, however there are some areas within the US, guaranteed next day delivery is not available. Please note that UPS does not consider the day of pick up as a day of shipping. To make sure your package will arrive when you expect, please give us a call at 864-855-5249 to insure you are not shipping to one of the non guaranteed areas through the US. This option is not available for books or printed material.

Insurance - All orders that are shipped from our warehouse are insured and include a tracking number. Depending on the delivery method you select (USPS or UPS) what is covered under this insurance does vary. UPS covers damaged items as well as non delivered items. In most cases UPS requires a signature before the package is left. USPS only covers damaged items, not non delivered items and they do not require a signature to leave your shipment. Once the tracking number registers as being delivered on the USPS web site, it is considered to be received by our customer. In the event of non delivery, your course for redress is the USPS, not Victoria's Mall.

Returns - You may return any non holiday item within 30 days from shipping date. Holiday items need to be returned 10 days prior to the holiday, no returns will be accepted after the holiday. You will need to let us know you are making a return so we can give you proper shipping instructions for your merchandise to insure its safe return and a return authorization number. No packages will be accepted without the correct return authorization number on the outside of the box. If an order is refused and returned to our receiving department, we will access a 15% restocking fee and shipping charges will not be refunded.

International Shipping - We do ship overseas using UPS International Service. Standard UPS service applies; next day, 2 day and 3 day service are not available.

Notice: Individuals 85 years old and older in South Carolina - You are entitled to a 1% state sales tax reduction on items purchased for your personal use. You must ask for the reduction and present proof of your age.

If you find that you still have a questions regarding shipping and/or insurance, please email Customer Service , or give us a call at 864-855-5249. Thanks, Liz

ORDERS CAN BE PLACED BY CALLING 864-855-5249 or BY EMAIL Customer Service Orders can be taken on line at our web site or over the phone, by calling 864-855-5249. Our sales representatives are trained to help you with any questions you may have. You will always receive the utmost in personal attention, be it on-line, phone call or in our store. If you have any questions about these items, please email CUSTOMER SERVICE or call Victoria's Mall 864-855-5249.

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